Privacy Policy

This Privacy Policy explains how Zlab Tech (“We”, “Us”, or “Our”) collects, uses, and protects your personal data when you visit our website https://www.zlab.com.ua/ (“Website”). We are committed to protecting your privacy and processing your personal data in accordance with the General Data Protection Regulation (EU Regulation 2016/679, “GDPR”) and other applicable data protection laws.

1. Data Controller and Contact Information

For the purposes of GDPR, ZLab Tech acts as the data controller. If you have any questions or requests related to your personal data, you can contact us at:

2. Categories of Personal Data Collected

We collect personal data directly from you through the following forms on our Website:

  • Registration Forms
  • Callback Request Forms
  • Case Study Pages

The personal data we collect may include:

  • Full name
  • Email address
  • Phone number
  • Any additional information you voluntarily provide

3. Purpose and Legal Basis for Data Processing

We process your personal data for the following purposes:

  • Providing requested services: We use your data to fulfill requests, such as callbacks or providing information about our services and products.
  • Website improvement: We analyze your interactions with our Website to improve user experience and optimize content.
  • Marketing and communication: With your explicit consent, we may send you updates about our services and offers.
  • Compliance with legal obligations: We may process your data to comply with applicable laws and regulations.

The legal basis for processing your data is one or more of the following:

  • Your consent (Article 6(1)(a) GDPR)
  • Performance of a contract with you (Article 6(1)(b) GDPR)
  • Our legitimate interests, such as improving services and responding to your requests (Article 6(1)(f) GDPR)

4. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including complying with legal obligations, resolving disputes, and enforcing agreements. Typically, we store data for 36 months unless you request its deletion sooner.

5. Data Sharing and Third-Party Recipients

We may share your personal data with the following third parties:

  • Service providers and partners: We may share data with service providers (e.g., IT providers, marketing agencies) who assist us in operating the Website and delivering services.
  • Group companies: We may share data with other entities within our corporate group as necessary for internal administrative purposes.
  • Legal authorities: We may disclose your personal data if required by law or in response to legal proceedings.

All third parties we share your data with are required to protect your information in accordance with GDPR and have entered into data processing agreements where necessary.

6. International Data Transfers

We may transfer your personal data to countries outside the European Economic Area (EEA) if necessary to provide services or comply with legal obligations. If such transfers occur, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs), to protect your personal data.

7. Cookies and Automatic Data Collection

We use cookies and similar tracking technologies to enhance your experience on our Website. Cookies help us track user activity, remember preferences, and improve site functionality. You can manage or disable cookies through your browser settings.

Types of cookies we use:

  • Essential cookies: Necessary for the operation of the Website.
  • Analytical cookies: Help us understand how visitors interact with the Website.
  • Marketing cookies: Used to track users across websites and display relevant advertisements.

8. Your Rights Under GDPR

You have the following rights regarding your personal data:

  • Right of access: Request a copy of the personal data we hold about you.
  • Right of rectification: Request the correction of inaccurate or incomplete data.
  • Right to erasure (right to be forgotten): Request deletion of your personal data, subject to certain conditions.
  • Right to restrict processing: Request that we limit the processing of your personal data in certain circumstances.
  • Right to data portability: Request the transfer of your data to another data controller.
  • Right to object: Object to the processing of your data based on legitimate interests, including direct marketing.
  • Right to withdraw consent: If processing is based on consent, you can withdraw it at any time.

To exercise any of these rights, please contact us at alex@zlab.com.ua. We will respond to your request within one month in accordance with GDPR.

9. Data Security

We take appropriate technical and organizational measures to safeguard your personal data from unauthorized access, disclosure, alteration, or destruction. However, no system is completely secure, and we cannot guarantee the absolute security of your information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. We encourage you to periodically review this page for the latest information on our privacy practices.

11. Contact Information

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:

You also have the right to file a complaint with your local data protection authority if you believe your rights under GDPR have been violated.